Retail & Shopping Centres
Where multiple trades and recurring maintenance need consistent coordination.
PLANNED MAINTENANCE & SLAs
STRUCTURE THE MAINTENANCE.
IMPROVE THE CONTROL.
Different properties need different maintenance structures. SPXSA can support planned maintenance, structured service agreements and multi-site portfolios through a clearer, more controlled maintenance process.
Cape Town | Johannesburg | Pretoria | Durban | Selected Areas Nationwide
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PLANNED
MAINTENANCE
MAINTENANCE
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AGREED
PROCESSES
PROCESSES
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MULTI-TRADE
SUPPORT
SUPPORT
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PORTFOLIO
VISIBILITY
VISIBILITY
CHOOSE THE RIGHT MAINTENANCE STRUCTURE
Planned maintenance, service agreements and portfolio maintenance solve different operational problems. Choose the route that best matches how your properties and maintenance requirements are managed.
PLANNED & PREVENTATIVE MAINTENANCE
Move suitable maintenance out of the reactive cycle. Structure inspections, servicing and recurring maintenance around the property, equipment and operating requirements.
VIEW PLANNED MAINTENANCE →MAINTENANCE SLAs & SERVICE AGREEMENTS
Define scope, priorities, responsibilities, communication and reporting so planned work and reactive faults are managed through a clearer agreed process.
VIEW MAINTENANCE SLAs →MULTI-SITE & PORTFOLIO MAINTENANCE
Create one coordinated maintenance channel across several locations, combining planned work, reactive maintenance, multi-trade support and portfolio visibility.
VIEW PORTFOLIO MAINTENANCE →WHY STRUCTURE ONGOING MAINTENANCE?
CLEARER PROCESSES
Define how maintenance is reported, approved, prioritised and progressed.
LESS REACTIVE DEPENDENCE
Move suitable servicing, inspections and recurring work into a planned maintenance cycle.
BETTER VISIBILITY
Create a clearer view of recurring faults, planned work and maintenance activity.
MORE CONSISTENT DELIVERY
Use an agreed maintenance structure rather than rebuilding the process for every individual fault.
NOT SURE WHICH MAINTENANCE STRUCTURE FITS?
Tell us about the properties, recurring maintenance requirements and how maintenance is currently managed. We can discuss the most practical route.
DISCUSS YOUR REQUIREMENTSMOVE FROM REACTIVE MAINTENANCE TO A CONTROLLED PROGRAMME
When maintenance is handled only when something breaks, costs become harder to control, recurring problems are missed and important work can be delayed.
A SPINX maintenance programme gives you a structured way to manage recurring requirements, planned servicing and day-to-day maintenance across one property or multiple sites.
Reduce Reactive Pressure
Identify recurring and foreseeable work before it becomes another urgent call-out.
Plan Recurring Maintenance
Schedule appropriate inspections, servicing and maintenance around the needs of the property.
Create One Maintenance Channel
Centralise requests, site information and maintenance activity instead of managing multiple contractors independently.
WHAT CAN BE INCLUDED
Planned Maintenance
Recurring maintenance tasks and agreed scheduled visits.
Preventative Servicing
Routine servicing intended to reduce avoidable failures and deterioration.
Property Inspections
Scheduled visual inspections and identification of maintenance requirements.
Reactive Maintenance
A structured route for faults and maintenance issues outside the planned programme.
Multi-Trade Support
Access relevant SPINX service categories through one maintenance relationship.
Multi-Site Coordination
A consistent maintenance process across multiple commercial properties or locations.
HOW A SPINX MAINTENANCE PROGRAMME STARTS
01
Understand the Property
Review the sites, operating requirements, recurring maintenance needs and current maintenance arrangement.
02
Define the Scope
Agree what is included, how requests will be handled, which services are required and what needs separate approval.
03
Build the Maintenance Plan
Set recurring visits, inspections, servicing requirements and relevant maintenance priorities.
04
Operate & Review
Carry out the agreed programme, record work and review maintenance requirements as the property or portfolio changes.
A SERVICE MODEL BUILT AROUND YOUR OPERATION
Priority Categories
Maintenance requests can be classified according to the agreed operating requirements of the client and property.
Planned vs Reactive Work
Define which activities are recurring and which are handled when faults arise.
Approvals & Escalation
Agree how work is authorised, who needs to be informed and when additional work requires approval.
Scope & Exclusions
Clearly define what is included in the programme and what is quoted or approved separately.
BETTER VISIBILITY OVER WHAT IS HAPPENING
A maintenance programme should give you more control over the property — not simply another monthly invoice.
Maintenance History
Build a clearer record of recurring work and faults.
Outstanding Requirements
Identify maintenance items that still need attention or approval.
Recurring Work
Keep planned maintenance visible instead of relying on memory or ad-hoc requests.
Portfolio View
For multi-site clients, create a more consistent picture of maintenance activity across locations.
WHO IS THIS BEST SUITED TO?
Offices & Corporate Facilities
Where planned maintenance needs to fit around business operations.
Healthcare & Medical Facilities
Where maintenance control, scheduling and escalation matter operationally.
Multi-Site Property Portfolios
Where one maintenance process across multiple locations can reduce fragmentation.
Need support for another type of commercial property?
VIEW INDUSTRIES →
FREQUENTLY ASKED QUESTIONS
What is a property maintenance SLA?
A maintenance SLA sets out the agreed scope, maintenance
process, responsibilities, priorities and service arrangements
between SPINX and the client.
Can different trades be included?
Yes. The programme can coordinate relevant SPINX maintenance
services rather than requiring the client to manage separate
maintenance relationships for each trade.
Does an SLA only cover planned maintenance?
No. The structure can combine planned recurring work with
a defined process for reactive maintenance, depending on
the agreed scope.
Do we need to know exactly what maintenance we require?
No. The starting point can be a discussion of the properties,
current maintenance problems and recurring requirements
before the programme is defined.
Can an SLA cover multiple properties?
Yes. A programme can be structured around one property or
a portfolio of sites, subject to the agreed scope and
service requirements.
LET’S BUILD THE RIGHT MAINTENANCE PROGRAMME
Tell us about your property, sites and maintenance requirements. We’ll start by understanding what needs to be controlled and how the programme should work.