DEFINE THE PROCESS.
MANAGE MAINTENANCE BETTER.
Put a clearer framework around ongoing maintenance. SPXSA can help structure scope, priorities, communication, planned work and reporting so recurring maintenance is handled consistently.
SCOPE
PRIORITIES
REACTIVE WORK
REVIEW
PUT A CLEARER FRAMEWORK AROUND ONGOING MAINTENANCE
A maintenance SLA is more than a promise of faster response. It creates a practical operating framework between the client and maintenance provider.
Scope, priorities, responsibilities, communication and reporting can be agreed upfront so that recurring maintenance and reactive faults are handled more consistently.
WHAT A MAINTENANCE SLA CAN DEFINE
- Services and maintenance disciplines included
- Sites or properties covered
- Planned and recurring maintenance
- Fault reporting and communication channels
- Priority levels for different types of work
- Quotation and approval processes
- Site access and operating restrictions
- Reporting requirements
- Review and escalation processes
- Work outside the agreed scope
PLANNED AND REACTIVE WORK IN ONE FRAMEWORK
Recurring servicing and inspections can be scheduled while unpredictable faults still have an agreed route for reporting, prioritisation and action.
This helps prevent planned work and urgent maintenance from operating as two disconnected systems.
CLEAR RESPONSIBILITIES REDUCE DELAYS
Maintenance often slows down when responsibilities are unclear, approvals are inconsistent or every issue follows a different process.
An agreed maintenance structure gives the client and maintenance team a clearer understanding of what happens when a fault is reported and what information or approval is required next.
BEST SUITED TO
- Commercial property operators
- Property managers
- Facilities teams
- Retail businesses
- Office portfolios
- Warehousing and industrial sites
- Healthcare and managed facilities
- Businesses with recurring multi-trade maintenance
FREQUENTLY ASKED QUESTIONS
What does SLA mean in property maintenance?
A service-level agreement sets out the agreed framework for providing maintenance services, including scope, priorities, responsibilities and operating processes.
What should a commercial property maintenance SLA include?
The appropriate structure depends on the property and client, but it can include service scope, priorities, reporting routes, planned maintenance, approval processes, responsibilities and agreed exclusions.
Can planned maintenance be included in an SLA?
Yes. Planned servicing, inspections and recurring maintenance can form part of the agreed maintenance structure.
Can an SLA cover several locations?
Yes. Where appropriate, one maintenance framework can support multiple properties or sites.
Does an SLA mean every maintenance job has a fixed price?
Not necessarily. The agreement can define how work is assessed, approved and quoted without requiring every possible repair to have a predetermined price.
NEED A CLEARER MAINTENANCE STRUCTURE?
Tell us how your maintenance is currently managed, the properties involved and where the process is creating delays or uncertainty. We can discuss an appropriate SLA structure.
DISCUSS AN SLA